At Better Baseball Shop, we want you to be satisfied with your purchase. If there is a problem with your order or you change your mind about a product, we aim to make the returns and refund process as straightforward as possible.

This Refund and Returns Policy explains when products can be returned, how to request a return, how refunds are processed, and what to do if you receive an incorrect, damaged, or defective item.

Nothing in this policy is intended to limit or remove any rights you may have under applicable consumer protection laws.

1. Our Returns Promise

We understand that buying baseball equipment online can sometimes make it difficult to know exactly whether a product will meet your expectations.

If your purchase qualifies for a return, you can contact us within the applicable return period and follow the instructions provided by our customer service team.

Depending on the circumstances, we may offer:

  • A refund

  • A replacement

  • An exchange

  • Store credit, where appropriate

The available remedy may depend on the reason for the return, the condition of the product, and applicable consumer protection laws.

2. Change-of-Mind Returns

If you change your mind about a purchase, you may be able to return the item within the applicable cancellation or return period.

For eligible online purchases, customers may have statutory cancellation rights under applicable consumer protection legislation.

To help us process your return efficiently, returned products should generally be:

  • Unused

  • In their original condition

  • In their original packaging where reasonably possible

  • Complete with all accessories, manuals, tags, and other included items

  • Free from damage caused after delivery

Certain products may be excluded from change-of-mind returns where permitted by law. Please review the Non-Returnable Items section below.

3. Return Period

Unless otherwise stated on the product page or required by applicable law, please contact us as soon as possible after receiving your order if you wish to return an item.

Your return request should include:

  • Your full name

  • Order number

  • Email address used for the order

  • Product you wish to return

  • Reason for the return

  • Photographs, where relevant

Returns requested outside the applicable return period may not be accepted unless required by applicable law.

4. How to Request a Return

Before sending any product back to us, please contact:

Email: [Returns Email Address]

Please use the subject line:

Return Request – Order #[Order Number]

Include your order details and explain why you would like to return the product.

Our customer service team will provide the appropriate return instructions.

Please do not send products to an address obtained from an old order, invoice, or third-party website unless we have specifically instructed you to do so.

This helps prevent returned packages from being delayed or lost.

5. Return Condition Requirements

Products being returned should be in a condition that allows us to inspect and process the return.

Depending on the product, this generally means:

  • The product has not been unnecessarily used.

  • The product has not been altered or modified.

  • The product is not damaged through customer misuse.

  • Original packaging is included where reasonably possible.

  • Product labels and tags remain attached where applicable.

  • Accessories supplied with the product are returned.

  • The product has not been personalised unless otherwise agreed.

For baseball equipment, please take particular care when trying products on or inspecting them.

For example, baseball gloves, bats, batting equipment, apparel, protective equipment, and footwear should not be used in training or games if you intend to return them as a change-of-mind purchase.

Customers may be responsible for any reduction in value resulting from handling beyond what is reasonably necessary to inspect the product, subject to applicable law.

6. Incorrect Items

If you receive an item that is different from the product you ordered, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the incorrect item

  • Photographs of the item received

  • Photographs of the packaging or shipping label where possible

We will investigate the issue and, where appropriate, arrange a replacement, return, refund, or other appropriate remedy.

If we sent you the wrong item, we will provide instructions regarding its return.

7. Damaged Items

We take care when preparing orders, but products can occasionally be damaged during transportation.

If your order arrives damaged, please contact us as soon as possible.

Where possible, provide:

  • Your order number

  • Photographs of the damaged product

  • Photographs of the external packaging

  • Photographs of the shipping label

  • A brief description of the damage

Please retain the original packaging until we have advised you whether it is required for inspection or a carrier claim.

We will assess the issue and determine the appropriate solution in accordance with applicable law.

8. Defective or Faulty Products

If a product develops a fault or does not meet the standards required under applicable consumer law, please contact us.

Depending on the circumstances and applicable law, you may be entitled to a:

  • Repair

  • Replacement

  • Refund

  • Price reduction

  • Other appropriate legal remedy

The available remedy may depend on the nature of the fault, when the fault occurred, the product involved, and applicable consumer legislation.

A product that has been damaged through misuse, improper maintenance, modification, accident, or normal wear and tear may not qualify as a manufacturing defect.

9. Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law.

These may include:

  • Personalised or customised products

  • Products made specifically to your specifications

  • Sealed products that are not suitable for return for health or hygiene reasons once the seal has been broken

  • Digital products that have been supplied or downloaded where applicable

  • Gift cards where permitted by law

  • Products that have been substantially used or damaged after delivery

  • Other products excluded from cancellation or return rights under applicable legislation

Important: Statutory consumer rights may still apply where a product is faulty, defective, not as described, or otherwise fails to meet applicable legal requirements.

10. Baseball Equipment and Used Products

Baseball equipment can show signs of use quickly, particularly products such as bats, gloves, batting equipment, footwear, and training equipment.

For change-of-mind returns, products should only be handled as reasonably necessary to inspect them.

For example, hitting with a baseball bat, using a baseball glove during practice, wearing baseball cleats on an outdoor field, or using training equipment may result in the product no longer being considered unused.

If a product is defective or faulty, please contact us regardless of whether it has been used, as your statutory rights may apply.

11. Return Shipping Costs

Return shipping arrangements depend on the reason for the return.

Change-of-Mind Returns

Where you are returning an eligible product because you changed your mind, you may be responsible for the cost of returning the product, unless otherwise stated by us or required by applicable law.

Incorrect, Damaged, or Faulty Products

If we determine that the product was sent incorrectly, arrived damaged, or is defective, we will provide appropriate return instructions and, where required by applicable law, cover the applicable return costs.

International Returns

Customers returning products from outside the country from which the order was shipped may be responsible for additional shipping, customs, duties, taxes, or other charges unless applicable law requires otherwise.

12. Return Packaging

Please package returned products securely to help prevent damage during transportation.

Where possible:

  • Use the original packaging.

  • Include all accessories.

  • Protect fragile equipment.

  • Use appropriate protective packaging.

  • Include the required return information.

  • Obtain proof of postage or shipment tracking where available.

Better Baseball Shop is not responsible for products that are lost or damaged during a return shipment that the customer is responsible for arranging, except where applicable law provides otherwise.

13. Refunds

Once your returned product has been received and inspected, we will process your refund where a refund is applicable.

Refunds will normally be issued using the original payment method.

Depending on your payment provider, bank, or card issuer, it may take additional time for the refunded amount to appear in your account.

Please allow [Insert Number] business days for us to process an approved refund, followed by any additional processing time required by your payment provider.

14. Original Delivery Charges

Where a refund is required under applicable consumer law, the treatment of original delivery charges will comply with the applicable legal requirements.

Where a customer chooses a more expensive delivery option than the standard delivery option offered by us, any refund of delivery charges may be limited to the cost of the standard delivery option where permitted by law.

15. Partial Refunds

In certain circumstances, we may issue a partial refund where permitted by applicable law.

Examples may include:

  • A product has a minor defect that you agree to keep.

  • Only part of an order is being returned.

  • A product has suffered a reduction in value due to handling beyond what was reasonably necessary to inspect it.

  • A specific promotional or pricing arrangement applies.

Any reduction in a refund will be handled in accordance with applicable law.

16. Exchanges

If you would like to exchange a product for another size, model, colour, or item, please contact us before returning the product.

Depending on stock availability, we may be able to offer an exchange.

If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

In some circumstances, it may be simpler to return the original product for a refund and place a new order for the replacement product.

17. Sale and Promotional Items

Sale products and promotional products may be subject to specific terms stated at the time of purchase.

Unless otherwise stated or permitted by applicable law, purchasing an item during a sale does not automatically remove your statutory consumer rights.

If a sale item is faulty, defective, incorrectly described, or otherwise fails to meet applicable legal requirements, please contact us.

18. Gift Returns

If you received a product as a gift, please contact us to discuss the available return options.

Depending on the circumstances, we may require the original order information or proof of purchase before processing a return or refund.

Refunds may normally be issued to the original payment method rather than directly to the gift recipient.

19. Refunds for Cancelled Orders

If you cancel an eligible order before it has been dispatched, we will make reasonable efforts to stop the order from being shipped.

If the order has already been dispatched, you may need to follow the applicable returns or cancellation procedure.

Where a refund is legally required, it will be processed in accordance with applicable consumer protection requirements.

20. Orders That Cannot Be Delivered

If an order cannot be delivered because of an incorrect or incomplete address supplied by the customer, refusal to accept the package, failure to collect the package, or another issue outside our control, additional delivery or return costs may apply where permitted by law.

Please check your delivery details carefully before completing your purchase.

If your order is returned to us, contact our customer service team so that we can determine the available options.

21. International Orders, Customs and Duties

For international orders, customers may be responsible for customs duties, import taxes, clearance fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Customs charges are determined by the relevant authorities and are outside the control of Better Baseball Shop.

If an international order is returned because applicable customs charges were not paid or because the recipient refused delivery, additional return or handling costs may apply where permitted by law.

22. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Email: [Customer Service / Returns Email]

Please provide:

  • Your name

  • Order number

  • Email address

  • Cancellation request

We cannot guarantee that an order can be cancelled once it has entered the dispatch or fulfilment process.

If the order has already been shipped, you may need to follow our applicable returns procedure.

23. Return Inspection

Returned products may be inspected after they arrive at our designated return location.

The inspection may consider:

  • Product condition

  • Signs of use

  • Damage

  • Missing accessories

  • Original packaging

  • Product identification

  • Reason for return

  • Whether the product corresponds to the original order

Inspection does not remove or limit any statutory consumer rights.

24. Refund Delays

If you have been notified that your refund has been processed but you have not received it, please first check:

  1. Your bank account.

  2. Your card statement.

  3. Your payment provider account.

  4. Whether the transaction has been credited to the original payment method.

If you still cannot locate the refund after the applicable processing period, contact us at info@betterbaseballshop.com.

25. Changes to This Refund and Returns Policy

We may update this Refund and Returns Policy from time to time to reflect changes to our products, services, return procedures, business practices, or applicable legal requirements.

The updated policy will be published on this page, together with the date it was last updated.

We recommend reviewing this page before making a return request.

Better Baseball Shop – Better Shopping Experience

At Better Baseball Shop, we want every customer to feel confident when purchasing baseball equipment, baseball gear, apparel, accessories, and training products from us.

If something does not go as expected, our goal is to handle your return or refund request fairly, efficiently, and in accordance with applicable consumer protection laws.

Better Gear. Better Game. Better Baseball.